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Contact Us

We’re here for you. Our highly trained Customer Advocates can answer your benefits or claims questions, help you find a provider and more. Whatever your question or concern may be, our Customer Advocates will work with you to resolve it as quickly as possible—in most cases, before you hang up the phone.

Call Us: 1-844-633-5325

(7 AM – 7 PM, Monday – Friday); TTY: 711

Send a Secure Message:

MyBSWHealth Member Portal

Stop By to Say “Hi!”:

Our headquarters is located in Temple at 1206 West Campus Drive Temple, TX 76502 View Map

Language Assistance

Our Customer Service Representatives speak both English and Spanish. If you would be more comfortable in another language, we can connect you with an interpreter.

Nurse Advice Line

Nurses are available to members 24 hours a day, 365 days a year. Our nurses can give you information about how to take care of yourself at home or help you decide if an appointment, urgent care visit or emergency room visit is best. To talk to a nurse, call the number on the back of your member ID card.

Privacy Policy

Important Notice: This notice is to advise you that as a member of the Health Plan, information created, maintained, or received about you may be subject to electronic disclosure, and in keeping with appropriate authorizations from you or your legal representative or as otherwise required by law. As always, our organization remains committed to ensuring the privacy and security of your protected health information.

The information we use to help us better understand our visitors includes domain names but not email addresses. Email addresses are collected only when you initiate communication with us via email or provide us the information. In order to help us improve services and content, we may collect information on what pages are being accessed or visited. You provide any other information that we gather via surveys, forms, and registrations.

Personal information that you provide is limited to the specific use for which you provided it. That means that your postal and email addresses and telephone numbers will only be used to contact you regarding a request you submitted online.

Your information will not be shared with any organization outside of our organization without your consent, except as required by law.

If you have any further questions regarding our privacy policy, please contact the Compliance Officer:

  • Health Plan Compliance Officer
  • 1206 West Campus Drive
  • Temple, TX 76502

  • 1-214-820-8888